Will you guys still make customs?
Customs are always open for personalised socks pieces through Instagram DMs. Just pop us a message with your interest and we'll take it from there~
How long will it take for my socks package to reach?
Upon receiving your order, processing would take about 2-3 days in which they would be mailed via singpost for both local and international postage.
local waiting time: 2-5 days (with possible delays)
internation waiting time: 2-3 weeks (with possible delay due to customs)
What payment options can I use?
The website allows you to pay using Paypal, Apple Pay and Stripe (credit cards). Paynow/paylah is accepted for local transactions through Instagram, just drop us a DM with the piece you are keen on buying.
How do I track my package once its been mailed?
All of socksinmymouth's packages are mailed using the courier Singpost. Upon processing your order, you will receive a tracking number through email in which you can enter at the website https://www.singpost.com/track-items/ to track your package!
Is there a return/refund policy?
As a small business, we are unable to facilitate returns and refunds due to cost restrictions. In a case where products arrive damaged, the first repair will be free. You may contact us through on our website for us to reach out to you! However, mailing fees will apply.